Everything you need to know about shipping, delivery and refunds at Khati House.
Orders are processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. Processing time may increase during festive seasons or promotional sales.
Metro Cities:
3–5 Business Days
Other Cities:
4–7 Business Days
Remote Locations:
5–10 Business Days
Shipping charges, if applicable, will be displayed during checkout. Eligible promotional offers providing free shipping will automatically be applied.
Once your order has been dispatched, tracking details and courier information will be shared through your registered email address. Tracking details may also be available inside your Khati House account.
Please ensure your shipping address, PIN code and mobile number are accurate. Khati House shall not be responsible for delays caused due to incorrect shipping information provided during checkout.
Delivery timelines are estimated and may vary due to weather, courier delays, public holidays, remote locations or circumstances beyond our control. We appreciate your patience and understanding.
Refund or replacement requests
may be accepted if:
• Wrong product delivered
• Damaged product received
• Manufacturing defect
Refunds will generally not be approved for:
• Used products
• Improper handling after delivery
• Natural wood grain variations
• Colour or texture differences
• Minor handcrafted variations
If you receive a damaged,
incorrect or defective product,
please notify us within
48 hours
of delivery.
Please provide:
• Order Number
• Clear product photographs
• Packaging photographs (if damaged)
• Brief description of the issue
• Unboxing video (recommended)
Our support team will carefully review the submitted information. If required, additional photographs or information may be requested before approving the refund or replacement request.
Once approved, refunds will be processed to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–7 business days to reflect in your account.
Every Khati House product is handcrafted using natural wood. Slight differences in wood grain, colour, texture, knots, patterns and finish are natural characteristics of handcrafted wood and make every product unique. These variations should not be considered manufacturing defects and are therefore not eligible for refunds or replacements.
Khati House reserves the right to approve or decline refund or replacement requests after carefully reviewing the information provided by the customer. Each request is evaluated individually to ensure a fair and transparent experience for both our customers and our handcrafted business.